Get instant help from our team of trading technology experts. We're here around the clock to ensure your VPS runs perfectly and your trading never stops.
Choose the support method that works best for you. All channels are monitored by our expert team.
Our support team covers everything from basic setup to advanced configurations.
We prioritize your issues based on urgency to ensure critical problems are resolved immediately.
| Priority Level | Issue Type | Response Time | Resolution Target |
|---|---|---|---|
| Critical | Server down, complete service outage | Immediate | Within 1 hour |
| High | Performance issues, connectivity problems | Within 15 minutes | Within 4 hours |
| Medium | Setup assistance, configuration help | Within 2 hours | Within 12 hours |
| Low | General questions, feature requests | Within 4 hours | Within 24 hours |
Quick answers to common support questions.
For critical server outages or urgent trading issues outside business hours:
Emergency Hotline: +1 (782) 223-3270
Available 24/7 for critical issues only