Refund Policy

1. General Refund Policy

FXRDP operates a strict no-refund policy for all services, including but not limited to:

• Virtual Private Server (VPS) hosting plans
• Dedicated server rentals
• Expert Advisor hosting services
• Setup fees and installation charges
• Domain registration and SSL certificates
• Additional services and add-ons

2. Reasoning Behind No-Refund Policy

Our no-refund policy exists for several important reasons:

• Resource Allocation: Server resources are immediately allocated upon service activation
• Infrastructure Costs: We incur immediate costs for hardware, bandwidth, and data center resources
• Service Delivery: Our services are delivered instantly upon payment confirmation
• Operational Efficiency: This policy allows us to maintain competitive pricing
• Industry Standard: No-refund policies are common in the hosting industry

3. Exceptional Circumstances

While our general policy is no refunds, we may consider refunds in the following exceptional circumstances:

4. Refund Request Process

If you believe your situation qualifies for an exceptional refund, please follow this process:

1. Contact our billing department within 72 hours of the transaction
2. Provide your account details and transaction information
3. Explain the circumstances and provide supporting documentation
4. Allow 5-7 business days for review and response
5. If approved, refunds will be processed within 10-14 business days

5. Service Credits vs. Refunds

Instead of monetary refunds, we may offer service credits in certain situations:

• Extended service downtime beyond our SLA guarantees
• Service performance issues that significantly impact usage
• Goodwill gestures for long-term customers
• Compensation for service interruptions

Service credits are applied to your account and can be used for future services or renewals.

6. Chargeback Policy

• Always contact our billing team before initiating any chargeback
• Provide opportunity for resolution through our internal process
• Chargebacks may incur additional processing fees
• Account access may be suspended pending chargeback resolution

7. Cancellation Policy

While services are non-refundable, you may cancel future billing:

• Cancel anytime to prevent future charges
• Services remain active until the end of the current billing period
• No partial refunds for unused time in the current billing cycle
• Data backup is your responsibility before cancellation
• Account data may be deleted after the service period expires

8. Free Trial and Money-Back Guarantees

Please note the following regarding promotional offers:

• Free trials, if offered, do not include refund guarantees for subsequent paid periods
• Any money-back guarantees must be explicitly stated in writing
• Promotional terms override this general refund policy only when specifically documented
• Standard refund policy applies unless otherwise explicitly stated

9. Contact Information for Refund Requests

For refund-related inquiries or exceptional circumstance requests:

10. Policy Updates

This refund policy may be updated from time to time. Changes will be posted on our website and customers will be notified of significant changes. The updated policy applies to all new purchases made after the effective date.

11. Acknowledgment

By purchasing our services, you acknowledge that you have read, understood, and agree to this refund policy. You confirm that you understand all sales are final and that refunds are only available under the exceptional circumstances outlined above.